Frequently Asked Questions
- 1. Cancellation Policy
All enrolled course cancellations and refund request must be made in writing to firstname.lastname@example.org at least three (3) working days prior to the start of the course. If you do not cancel on time or do not attend the course for any reason, there will be no refund for the payment made.
- 2. Notification and Refund Policy for Non-Delivery of Training Course
In the event of unforeseen circumstances that leads to non-delivery, postponement or cancellation of the training course(s), we will, notify you within three (3) working days. For refunds due to cancellation of training course(s) by FoodNet International Academy, we will, within thirty (30) working days, refund to you the training course fees.
- 3. What is the mode of training? Do I need any specialised equipment?
All trainings are conducted on-line via the Zoom platform. You will need to have a PC with a stable internet connection. For best experience of learning and prolonged use, mobile phones and tablets are not recommended.
- 4. How I register?
You may enrol for a course simply by clicking on ‘Add to Cart’ on the page of the course you wish to attend. Do note that you will be required to register a free user account prior to course enrolments.
- 5. How do I know if the course I have registered is confirmed?
To complete the registration process, payment (through PayNow or PayPal) has to be made after you have added the course item to your shopping cart. You will then receive a notification email once the payment has been completed. Our team will send you a webinar link via email nearer to the course date and in addition you will also receive an email reminder one day prior the course commencement date.
- 6. How do I get my certificate?
Upon completion of the online course and examination (if required), you will receive an electronic Certificate of Completion within the next working day via your email.